Those of you looking up business information might feel a bit frustrated these days.  Access to two of our business research databases, Advertising Redbooks and Business Decisions is spotty, at best.  But there is access and a work around for each of them.

First off, both are best used in Internet Explorer.

For Advertising Redbooks you might get asked by Redbooks for a username and password.  There isn’t one and your UST username and password will not work in this case.  But if you click the link, “IP & Portal page customers: Use our Site Access page” you often get access (not always, but… give it a go).

For Business Decisions the first page you might see is this: 

Close your browser (I know… hassle) and return to the page where you selected Business Decisions and click it again  Often you often get through this way.  It seems as though a cookie needs to get planted the first time and then the site works the second time.  You should see this and check the box to agree to the license:

There are some problems with Advertising Redbooks and  certificates.

Currently, Advertising Redbooks is working best through Internet Explorer and having a few difficulties in other browsers.  If you are off campus and log in using your UST username/password, you might get another request for a username/password.  There isn’t one.  But there’s a small link under the username/password that says “Use our site access page.”  If you click that in IE, you generally get in.

Sometimes it helps to just click the link, get denied, and try again.  Strangely enough, the TRY AGAIN option has been working well for us in Firefox.

Sorry for the hassle.