(9/21/10) This problem has been resolved!

Lately we’ve been experiencing sporadic problems with adding records to folders in several Ebsco products.  Now, for those of you in the know, you’ll know what I’m talking about.  For the rest of you, skip to the next part where I tell you what you’re missing.

Ok, the problem – which is known by Ebsco tech support, by the way – is that you try to add items to a folder only to find that nothing has gone into said folder. In my screen shot it shows that I’ve added two articles to my folder, but my folder is CLEARLY empty.  Not cool.  My little folder at the top of the screen shot is supposed to open up when I’ve added content to it.  Obviously, content hasn’t made it there.  Like I said, Ebsco is working on this problem.  No word on when it’s going to be fixed, however.

In the meantime, what can you do?  Well, there’s a work-around that’s been mostly successful (but not always).  After getting  your list of results and finding an article you’re interested in saving  (and/or outputting to Refworks),  click on the title to get to the full record and then add it to a folder.  That’s been mostly working.

Oh, for you super advanced users who’ve already set up an account and are trying to add records to your own personal folders.  Sorry, you’re outta luck too.  It doesn’t matter if you’re logged in as yourself or not.  It’s simply not working from the brief records list.

We have over 30 Ebsco products and I’m not going to list them all here cuz, well, it’d be a really long and boring list.  Suffice it to say, if you can’t save records to a folder and you see this logo  then you’re using an Ebsco database.

Those of you in the dark on saving items to folders, you are in for a wild ride!  You are missing out on some real exciting stuff here.  I’m about to open up a whole new world for you!   Yeah, so… create an account in any of the 32 Ebsco databases we have and you’ll be able to:

• Save preferences
• Organize your research with folders
• Share your folders with others
• View others’ folders
• Save and retrieve your search history
• Create email alerts and/or RSS feeds
• Gain access to your saved research remotely

Now you know and you’re gonna rush out and set up an account in Business Source Premier, Communication &  Mass Media Complete or SPORTDiscus Fulltext.