A few weeks ago RefWorks updated its list of usernames in order to bypass the group code. You may have received an email saying your username has been changed. Please check your St. Thomas email to see if you received an email like this. If so, login with your old username and password. If you receive this error message,
click on FORGOT YOUR LOGIN INFORMATION?
Refworks will then send an email to the account you registered with (probably your UST email) telling you your username/password. You can then click on UPDATE PROFILE on the upper right of the screen (once you’ve logged in) to set an easier username/password. As always, ask us if you have problems.