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Suzanne Krzmarzick

Continuous Improvement, Faculty, Six Sigma

Faculty Profile Pages Project

Churchill plans quote Opus College of Business has been updating the faculty profile pages and the faculty directory for the OCB website. This nearly completed update was accomplished through the efforts of a Continuous Improvement (CI) group that was formed in the fall of 2012. We all know how long-term projects can get buried under the avalanche of daily emails, phone calls and other activities. We stayed on track through regular meetings and updates in SharePoint.

The CI team used three of the tools that we learned during our Six Sigma training – discovery interviews, a fishbone diagram and process mapping. We then used Microsoft Project to create a timeline to stay on task for a project that will have extended over almost two years before completion.  

The first thing we did was to identify and interview the major stakeholders – faculty, students, administrators and members of the media. Using post-it notes we wrote down the issues that came forward in these interviews. These were grouped in categories. Using these categories we created a fishbone diagram which really looks like a fishbone. The spine of the project was updating the look and content of the profile pages. On the spine we listed the post-it note categories and the bones were all of the issues. We color-coded these issues by the ease in which they could be addressed. Doing this gave us a clear picture of where the problems were and the actions/approvals that were necessary to complete the tasks. At the same time we created a process map which allowed us to look at how profile pages are created for new faculty and how their information is kept current. Again, we were able to see where the bottlenecks were and how they could be fixed.

The profile page team worked through the fall of 2012 and the spring of 2013. A few tasks remain to be completed as we get ready to transition to TerminalFour (T4), the university’s new content management system. As a team, we held weekly meetings from September, 2012 through January, 2013 and then moved to once every three weeks through July, 2013. These  were 15 minute meetings  conducted by conference call between campuses and took the form of “stand-up” meetings. The idea is that if everyone stands during a meeting everyone is likely to stay on task and the meeting can be finished quickly. As the time nears for our transition to T4, the team will be pulled together again to be certain everything is ready to go forward.

The current profile pages were given a first update which included adding a narrative bio for each faculty member and a new photo. The final updates will happen after OCB has converted to a new content management system for our website. Watch for the updated pages, we anticipate the new look will appear near the end of February, 2014!

Members of the 2020 Faculty Profile Pages Project team: Suzanne Krzmarzick, Lisa Burke, Jess Durant, Sandy Beach, Joyce Wilking, Cindy Lorah, Jean Gabler and Bob Gaffney.

Posted by Suzanne Krzmarzick
SusanneKz

2020 Team members, Continuous Improvement, Six Sigma

Suzanne Krzmarzick: 2020 Team Member

SusanneKzSenge quote

Six Sigma Green Belt training and continuous improvement is a journey. When I began that journey, I had no idea where it would take me. The multiple benefits from what started as a week of Six Sigma Green Belt training were unexpected.

The training lets you see things around you in a different way. Room for improvement almost always exists. It is gratifying and rewarding to see where a project can lead. It’s a bit like a mystery tour; the end result can be somewhat surprising and turn out to be completely different than what you expected.

 Since the Six Sigma training and the experience I gained from working on several projects, a new world has opened up for me professionally. If you have the training, the necessary tools, and a mentor, the transition from learner to leader is natural. 

Furthering our education through training and earning certifications is within our reach here at OCB. These opportunities can help us to grow and expand our goals. This is an awesome benefit of our employment.

I strongly encourage participating in the Six Sigma Green Belt Training and working with the Continuous Improvement group in the Opus College of Business. The training is interesting and fun; the support system for working on projects is very good; and the work is enjoyable and challenging; and you may be interested in learning more. That was my experience.

This past spring, I completed the Six Sigma Green Belt certification and I’m currently enrolled in a Project Management certification course in August. We have so many opportunities for professional growth here in the Opus College of Business. It is just a matter of becoming involved in a project that interests you and forging ahead. Who knows where it can take you!

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