Please know that we are aware of problems loading ScienceDirect articles. Not only are we aware of it, but so are the tech support teams at ScienceDirect, and Proquest, which is the company that makes our GET IT function. They are working to resolve the problem and hope to have it fixed within the next few days.
In the meantime, if you end up with this error:
Just redo a search on the title (or even a few keywords from the title) in the search box circled above. Or, as always, ask us.
Please note that on Saturday, Jan. 28 and Sunday, Jan. 29 several library resources will be unavailable during the time of (roughly) 10pm Saturday through 6am Sunday. Resources unavailable include:
Books in Print
And all of our Proquest databases.
I guess this is just the universe’s way of telling you to not pull an all-nighter doing research this Saturday night, but instead to get out there and so something fun. A few suggestions:
Dust off the -30 degree sleeping bag and go winter camping
Join me in celebrating my mother-in-law’s 90th birthday
Binge watch The Crown on Netflix
There are no guarantees that these resources will be back up and running smoothly at 6am Sunday, so if there is some funkiness with the above resources on Sunday, just wait it out and try again in the afternoon. These updates usually go smoothly, so I don’t expect any real problems, but just wanted to make you aware of the scheduled downtime.
If Refworks doesn’t load, please use this alternate link http://refworks.proquest.com while we figure out the problem. Sorry for the inconvenience.
Please note that our Gale resources are having a bit of trouble connecting and/or staying connected. This is especially going to cause problems when you are trying to access them from off-campus. If this is a Gale emergency, please come into the library where the librarian can help you strip out the proxy prefix and connect directly. Sadly, this can only be done on campus. The most common error you’ll see is about a CONNECTION RESET. Other browsers may have other errors. Our best success for access has been Chrome.
Rest assured we are working with Gale to fix the problem. Sorry for the inconvenience, and as always, if you have a question, please ASK US.
This Saturday, Oct. 29 the GET IT function and the Journal A-Z list will not be available or intermittently available.
These services will be completely unavailable 11am-12pm-ish for us in Central Time, and expected intermittent problems from 5-6pm. However, please know that these services may be unstable all day long.
Summon and direct linking will not be impacted. However, any resource NOT using direct linking, but using the GET IT (even a behind-the-scenes GET IT functionality) may not work.
Welcome to a new school year. Please note that Summon is now the default search. You can search
and 85 other types of library content.
Despite the announcement on August 25 that Summon wasn’t working on iOS. That has been fixed. Summon works just fine on PC, Mac, iOS, Android and anything else that’s out there.
If you EVER have any problems using ANY library resource, please ask us. We’re here to help you have a successful, not stressful, year.
We are very sorry to report that there is a glitch in the system somewhere and Summon is not working on iOS products. The company we get Summon from is aware of the problem. We are sorry for the inconvenience. Hopefully things will right themselves soon. Please use Summon from a laptop or desktop until this is resolved. Thanks. And again, sorry.
I’m very pleased to announce that the major system failure of Monday has been resolved. All of our systems are working now. Please report if there are any problems.
I’m sorry to report that nearly all library systems are experiencing severe technical difficulties today. That’s the brief version.
The long version of this story is that we pay for the services of a company called Proquest. From them we get Summon, GET IT, and literally hundreds of thousands of other pieces of content that make up the modern library. Over the weekend Proquest did an upgrade to its system, which is typical and happens with great regularity. However, atypical is that something went horribly wrong with this upgrade. It’s taken down most of our functionality.
Please be patient as we look to Proquest to solve this rather large problem. Let us know how we can help, but be prepared to hear the answer “just wait it out.” Ugh. And sorry.
The UST Libraries just added the Collected Works of Thomas Aquinas (Electronic Edition) to our collection. If you can believe it, this title was available on CD-Rom before now. I’m happy to report that, like nearly everything else in the known world, it has been made available on the web for your 24/7 viewing pleasure. And as an added bonus, if you were to require some help in interpreting the works of Thomas Aquinas, we’ve also just added the Oxford Handbook of Aquinas, which is one of 64 titles included the new Oxford Handbooks of Philosophy collection.